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Frequently Asked Questions

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Faults & Errors - General Overspeed F9

  • Confirm the controller speed command matches the controller speed feedback.

  • If they don’t match, adjust the valves accordingly.

Faults & Errors - F76 Invalid Door

Confirm door signals when doors are open and closed:

 

  • Manual Doors: DPM, TCL, MCL, BCL

  • Automatic Doors: DOL, DCL, PHE

  • Freight/Swing Doors: DOL, DCL, PHE, TCL, MCL, BCL

Faults & Errors - F102 Doors Front Failed to Open

  • Put the car on inspection and command the doors to fully open.

  • Check which front door signal is not indicating "open" (e.g., GSW, DOL, DCL, DPM, Locks).

  • Verify the door open time is less than the timeout under: MAIN MENU | SETUP | DOOR SETUP | DOOR STUCK TIMER If the time exceeds the limit, increase the timeout value.

Faults & Errors - F219 CPLD Communication Loss

  • Check for miswiring on the CN2 network.

  • If the communication loss is between COP and CT:

       - CT CPLD fault LED flashes

       - MR CPLD fault LED is solid

       - Measure voltage on CN2+ and CN2– at the CT board:

             - CN2+ to REF ≈ 2.88 V

             - CN2– to REF ≈ 1.95 V

  • If the loss is between CT and MR:

       - MR CPLD fault LED flashes

       - Measure voltage on CN2+ and CN2– at the MR board:

             - CN2+ to REF ≈ 2.88 V

             - CN2– to REF ≈ 1.95 V

  • Check the CT/COP toggle switch is in the correct state for each board.

  • Make sure DIP 1B is set to OFF for CT and ON for COP.

How to Clear Latched Faults

If the controller is stuck in a non-normal mode (e.g., Fire Phase I, Earthquake):

  • Verify all required inputs are connected.

  • Turn DIP Switch 1 ON and press the RESET button on the SRU board.

  • Then, turn DIP Switch 1 OFF.

Doors are Nudging but there's No Buzzer

Navigate to: Main Menu | Debug | Edit parameters | Hex Format | 01-0238 -> ON.

How to Bypass Fire Service

Turn DIP B6 ON and navigate to: Main Menu | Debug | Edit parameters | Hex Format | 01-0131 -> ON.

Fire or IC Stop Switch Kills DR

Set: Main Menu | Debug | Edit Parameters | Hex Format | 01-0019 -> ON.

How to Double Chime in Down Direction

Set: Main Menu | Debug | Edit Parameters | Hex Format | 01-0161 -> ON.

Door Flagging

GSW

Gate Switch

DCL

Door Closed Limit

DC

Door Close

DOL

Door Open Limit

DO

Door Open

DPM

Door Position Monitor

PHE

Photo-eye

NDG

Nudge

DCB

Door Close Button

DOB

Door Open Button

SE

Safety Edge

TCL

Top Closed Contact

MCL

Middle Closed Contact

BCL

Bottom Closed Contact

CAM

Lock Retiring CAM

Movement Issues - Car Not Running on High Speed

  • Check DIP B1 on MRSRU; make sure switches match the prints

  • Check if UH/DH outputs are picking on the valve board

  • Double-check and confirm wiring

Construction - Unable to Run in Construction Mode

  • Confirm MM input is jumped to M24

  • Ensure the controller displays “Construction Mode”

  • Check for active faults: Main Menu → Faults → Active Faults

  • Try moving the car using Enable + Up/Down on the controller

  • Turn Construction Box ON: Main Menu | Setup | Misc | Enable Construction Box → ON

  • Then use the construction box to run the car

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